Return Policy:
At Trkfitness.com, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return policy to make the process as smooth as possible.
Returns Process:
- Initiating a Return:
- To initiate a return, please contact our customer service team within 7 days of receiving your order.
- Please provide your order number and details of the item(s) you wish to return.
- Return Authorization:
- Once your return request is received, our customer service team will review it and provide you with a return authorization if your request meets our return policy criteria.
- Please note that items must be returned in their original condition, unused, with tags attached, and in their original packaging to be eligible for a refund.
- Shipping the Return:
- After receiving return authorization, carefully package the item(s) and ship them back to the address provided by our customer service team.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- Processing the Refund:
- Once we receive the returned item(s) and verify their condition, we will process your refund.
- Refunds will be issued to the original form of payment used for the purchase.
Shipping Policy:
Delivery Time:
- We strive to process and ship orders as quickly as possible. Orders are typically processed within8-15 business days.
- Delivery times may vary depending on your location and the shipping method selected during checkout.
- Estimated delivery times will be provided at the time of checkout.
Shipping Rates:
- Shipping rates are calculated based on the weight of your order and your shipping address.
- To view shipping rates, simply add items to your cart and proceed to checkout. Shipping costs will be calculated and displayed before you complete your purchase.
International Shipping:
- We offer international shipping to select countries. Please note that additional shipping charges and customs fees may apply.
- Customers are responsible for any customs duties or taxes imposed by their country’s customs regulations.
Tracking Your Order:
- Once your order has shipped, you will receive a shipping confirmation email with tracking information.
- You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on Trkfitness.com.